Terms of service

Terms of Service
Overview
This website is operated by LUVAE. Throughout the site, the terms “we”, “us” and “our” refer to LUVAE. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.
If you do not agree to these Terms, you must not use our website or services.
Company Information
LUVAE
109 Gloucester Road
London
SW7 4SS
United Kingdom
Email: info@luvae.co.uk
Use of Our Website
You agree to use this website for lawful purposes only. You must not misuse the website, attempt unauthorised access, or interfere with its operation.
We reserve the right to refuse service to anyone for any reason at any time.
Products & Descriptions
We take care to ensure that product descriptions, images, and information are accurate. However, colours and finishes may vary slightly due to photography and screen display differences.
All candles are made using natural ingredients. Individual sensitivities vary, and LUVAE cannot be held responsible for allergic reactions or misuse of products.
Candles must always be used in accordance with provided safety and care instructions.
Orders & Payments
By placing an order, you confirm that:
  • You are legally capable of entering into a binding contract
  • All information provided is accurate and complete
All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to amend prices or discontinue products without notice.
Orders are subject to availability and acceptance. We reserve the right to cancel or refuse any order, including where pricing or product information errors occur.
Shipping & Delivery
Shipping costs and delivery estimates are outlined in our Shipping Policy, which forms part of these Terms.
Delivery times are estimates only. LUVAE is not responsible for delays caused by courier services or events outside our control.
Returns & Refunds
Returns and refunds are governed by our Returns Policy, which should be read in conjunction with these Terms.
This does not affect your statutory rights under UK consumer law.
Gift Cards
Gift cards are non-refundable and non-transferable. They are valid for one year from the date of purchase unless otherwise stated.
Candle Safety & Liability
Candles must be used responsibly. LUVAE accepts no liability for damage, injury, or loss resulting from:
  • Improper use of candles
  • Failure to follow safety instructions
  • Leaving candles unattended
  • Use around children, pets, or flammable materials
By purchasing our products, you accept full responsibility for their safe use.
Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of LUVAE and may not be copied, reproduced, or used without written permission.
Limitation of Liability
To the fullest extent permitted by law, LUVAE shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded under UK law.
Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to the website.
Contact Information
For questions regarding these Terms, please contact:
info@luvae.co.uk